At K-Original Korean Product, we strive to ensure customer satisfaction. If you are not completely satisfied with your purchase of the Bio-Collagen Real Deep Mask, we’re here to help.

1. Eligibility for Returns
To be eligible for a return, the following conditions must be met:

The item must be unused and in its original packaging.
The item must be in the same condition as when you received it.
The return request must be made within [Insert Timeframe, e.g., 7 or 14 days] of receiving the product.
2. Non-Returnable Items
Certain items are non-returnable, including:

Opened or used products.
Products not in their original packaging.
Items purchased on sale or during special promotions (unless defective).
3. Return Process
To initiate a return:

Contact us at [Insert Email or Phone Number] with your order number and reason for the return.
Our team will review your request and provide return instructions.
Ship the item back to us at the address provided. Please ensure proper packaging to avoid damage during transit.
Note: The customer is responsible for return shipping costs unless the product is defective or we sent the wrong item.

4. Refunds
Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

Approved refunds will be processed within [Insert Timeframe, e.g., 7-10 business days], and the amount will be credited to your original payment method.
Shipping fees are non-refundable unless the return is due to an error on our part.
5. Exchanges
We replace items only if they are defective or damaged. If you need to exchange a defective product for the same item, contact us at [Insert Email or Phone Number].

6. Damaged or Defective Products
If you receive a damaged or defective item:

Notify us immediately at [Insert Contact Information].
Provide photos of the product and packaging.
We will arrange a replacement or refund at no additional cost to you.
7. Late or Missing Refunds
If you haven’t received your refund after the stated processing time:

Check your bank account or payment method.
Contact your bank or credit card company as processing times can vary.
If you still have not received your refund, contact us at [Insert Email or Phone Number].
8. Contact Us
For any questions or concerns regarding our return policy, please reach out to:
Email: support@k-original.com

Thank you for shopping with K-Original Korean Product. We value your trust and look forward to serving you!